Refund and Returns Policy – BECKON SOLUTIONS

‌Effective Date: September 23, 2026‌

This Refund and Returns Policy applies to all product purchases made through the official e-commerce platform of BECKON SOLUTIONS GROUP, S.A. DE C.V., operated under the website www.beckonsolutions.com. We specialize in selling durable, practical home organization tools including storage hooks, under-bed storage boxes, travel organizer bags and other space-saving tidying solutions, and we formulate this policy in full alignment with local consumer protection regulations in Mexico, to ensure complete transparency, fairness and clarity of rules for every customer. Before submitting any return related request, please carefully review all terms laid out in this document, to fully understand the processes, eligibility criteria and restrictions we have established to protect the legitimate rights and interests of both our customers and our business.

For all inquiries related to returns, product exchange and policy interpretation, you may contact our dedicated after-sales support team through the following official channels at any time:

Registered Address: Municipio de Calvillo No. 125, Parque Industrial Valle de Aguascalientes, C.P. 20358, San Francisco de los Romo, Aguascalientes, México
Contact Phone Number: +52 4492636882
Contact Email Address: [email protected]

1. Core Rule: No Standalone Refund Requests Are Accepted

The most critical foundational rule of our policy is: ‌we do not accept any standalone “refund only” requests under any circumstances‌. We strictly prohibit applications that ask for full or partial monetary reimbursement without returning the corresponding purchased physical product to our designated warehouse address. Every customer must return the ordered item in accordance with the return eligibility and process requirements detailed below to qualify for either an even exchange of the product, or a refund that covers the value of the returned merchandise. This rule is implemented to eliminate malicious false claim behaviors, prevent the loss of our inventory assets, and ensure fairness to all other customers who abide by normal shopping rules when purchasing our home organization products. We will never process any standalone refund application that does not include the physical return of the purchased merchandise, and all such requests will be directly rejected immediately after our verification.

2. Return Eligibility Requirements

To make a valid return application, your submitted request must meet all of the following eligibility conditions:

Your return request must be submitted to our after-sales team within 30 calendar days starting from the date when you sign for and receive your ordered product. Any request submitted beyond this 30-day window will no longer be eligible for our standard return and exchange service.
The returned home organization product must be kept in its original, unused, undamaged condition, with all original factory packaging, user manuals, attached accessories and free gifts that came with the order fully intact and unopened. We do not accept returns of items that have already been assembled, used for a long period of time, stained, scratched, or damaged due to improper personal operation or wrong usage.
You must provide valid supporting evidence including clear photos of the product condition, the outer packaging of the parcel upon receipt, and the corresponding order number when submitting your return application, to help our team verify the legitimacy of your request efficiently.

There are a small number of non-returnable special items: custom engraved personalized home organizers, customized size under-bed storage boxes made according to your specified requirements, and disposable consumable organizer products that have already been unsealed upon delivery, which do not qualify for normal return services under standard conditions.

3. Return Processing Workflow

‌Request Submission‌: Log into your account on www.beckonsolutions.com, find the corresponding historical order in your personal order center, and submit a return application with detailed description of your reason for return, or directly send your application along with required supporting materials to the after-sales email we have provided above.
‌Eligibility Review‌: Our after-sales support team will complete the verification and review of your return application within 3 working days, and send you a formal notification of approval along with our designated official return warehouse address.
‌Product Shipment‌: After receiving our approval notification, you can ship the product back to the provided warehouse address. For returns caused by our product quality defects, we will bear the reasonable return shipping cost and send you a dedicated freight reimbursement code after we receive the returned item. For returns caused by non-quality related personal reasons, you will be responsible for covering all return shipping costs by yourself.
‌Inspection and Subsequent Processing‌: After our warehouse team receives the returned item, we will conduct a complete condition inspection within 5 working days. Once we confirm the item meets all our return eligibility criteria, you can choose either to receive a brand new even exchange product of the same SKU, or apply for a corresponding refund of the product value you paid.

4. Refund Related Terms

All eligible refunds will be processed and returned to your original payment account through the exact same payment method you used for placing the order. The total amount of the refund will only cover the actual merchandise value of the returned product. The initial shipping fees you paid when the order was delivered, and the return shipping fees you paid for sending the item back to our warehouse are not included in the refund coverage scope, unless the return is directly caused by our side making a mistake such as wrong product delivery or severe inherent product quality flaws.

It normally takes 7 to 15 working days for the refund amount to be fully credited into your payment account, and the specific final arrival time is subject to the processing speed of your corresponding payment service provider. We will send you a formal email notification immediately after we initiate the refund processing, and you can contact our support team at any time if you encounter any abnormal delays after receiving this notification.

5. Policy Update and Clarification

We reserve the right to make minor necessary updates and adjustments to this policy to match changes in our inventory management systems and updated local consumer protection regulatory requirements. All the revised terms will be published on the Refund and Returns Policy dedicated page of www.beckonsolutions.com, with the updated effective date clearly displayed. This policy constitutes a mutually agreed binding agreement between you and BECKON SOLUTIONS GROUP, S.A. DE C.V. regarding all return and refund related matters for purchases on our platform, and any issues not covered in this policy can be resolved through friendly communication with our official after-sales team.