Shipping Policy – BECKON SOLUTIONS

‌Effective Date: September 23, 2026‌

This Shipping Policy applies to all product orders placed through the official e-commerce website of BECKON SOLUTIONS GROUP, S.A. DE C.V., hosted at www.beckonsolutions.com. As a provider of curated, practical, space-saving home organization tools including storage hooks, closet organizers, under-bed storage units and travel tidying bags, we have designed this policy to deliver full transparency for every customer regarding our order processing, delivery timelines, shipping costs, logistics coverage and related post-shipping arrangements, in alignment with Mexican local logistics regulatory standards and global e-commerce shipping best practices. For any shipping-related inquiries, you may reach our dedicated logistics support team via the following official channels:

Registered Physical Address: Municipio de Calvillo No. 125, Parque Industrial Valle de Aguascalientes, C.P. 20358, San Francisco de los Romo, Aguascalientes, México
Contact Phone: +52 4492636882
Contact Email: [email protected]

1. Order Processing Timeline

Every valid order confirmed on our platform will undergo a standard 1 to 2 business day processing period before being dispatched from our local fulfillment warehouse in Aguascalientes. This processing window covers the full sequence of pre-shipping procedures, including rigorous product quality inspection to confirm no scratches, defects or missing accessories for your selected home organization items, secure outer packaging to prevent transport damage, generation of the official logistics tracking number, and synchronization of all your order details to our partnered shipping service systems. Orders successfully confirmed before 2 PM local Mexico time on regular business days will generally enter the processing workflow the same day. All orders submitted on weekends or official Mexican public holidays will start processing on the first subsequent regular business day. We will send you an immediate order confirmation email after your payment goes through, and a separate dispatch notification with your unique logistics tracking link once your package leaves our warehouse, so you can monitor the real-time location of your order at any time.

2. Shipping Coverage Regions and Delivery Timelines

We currently support two primary shipping zones to serve customers purchasing our home organization tools:

‌Domestic Mexico Coverage‌: We deliver to all 32 states across Mexico, with standard ground shipping options for every eligible delivery address. For customers located in Aguascalientes and adjacent nearby states, delivery typically arrives within 2 to 4 business days after the order is dispatched. For regions in southern Mexico and the Yucatan Peninsula, standard domestic delivery timelines range from 5 to 7 business days after dispatch.
‌International Neighboring Region Delivery‌: We offer shipping service to contiguous United States locations, with standard economy international shipping that takes 7 to 12 business days for final delivery after dispatch, and expedited international shipping that reduces the delivery window to 3 to 5 business days. At this stage, we do not support shipping to non-contiguous US states, territories or other global regions, to ensure we can fully control delivery quality and avoid unnecessary damage to our storage products during excessively long cross-ocean transit.

Please note that the estimated delivery timelines listed above are for reference only, as occasional delays caused by extreme weather, official customs inspection procedures, temporary local logistics network outages or courier service unexpected events are outside of our full control, and we will send you active status updates if any such exception situation affects your order.

3. Shipping Fee Rules

Our shipping cost structure is designed to be simple, predictable and customer-friendly without hidden charges:

For all domestic Mexico orders with a total merchandise value exceeding MXN 999, we provide fully free standard ground shipping at no additional cost to the customer.
For domestic Mexico orders that do not meet the free shipping minimum threshold, a flat standard shipping fee of MXN 99 will be automatically added to your order checkout total, no matter what your delivery address is within the country.
For expedited domestic shipping within Mexico, a flat fee of MXN 199 will apply, and customers can select this option at checkout to receive priority processing and faster delivery.
For eligible orders shipping to contiguous United States locations, a flat international economy shipping fee of USD 15 applies, and the expedited international shipping option is priced at a flat fee of USD 30, with no additional weight-based surcharges for all our lightweight home organization tools.

All applicable shipping fees will be clearly calculated and displayed on your checkout page before you submit order payment, so you can confirm the full cost breakdown of your purchase with no unexpected extra charges applied after payment.

4. Delivery and Signature Requirements

All our shipped packages require a formal signature confirmation upon successful delivery, to prevent package loss or unauthorized mis-delivery. If you are not available to receive the package at the delivery address during the courier’s scheduled visit, the delivery team will leave a delivery notification slip at your location, and arrange 2 additional re-delivery attempts for free. If all 3 delivery attempts are unsuccessful, the package will be temporarily sent back to the nearest local courier pickup point, where you can collect it within 7 calendar days by presenting your valid government-issued ID. If the package is returned to our warehouse as undeliverable due to you providing an incomplete, incorrect delivery address or failing to arrange pickup within the allowed window, you will be responsible for covering the cost of any subsequent re-shipping fee.

We strictly recommend customers double-check that the provided delivery address, contact phone number and recipient name are fully accurate when submitting the order, to avoid any unnecessary delivery delays or failed delivery scenarios.

5. Damaged, Lost or Wrong Shipment Arrangements

If your delivered package arrives with obvious signs of severe outer packaging damage that could harm the home organization tools inside, we ask you to take clear photos of the outer package, the inner items and the shipping label before signing for receipt, and contact our support team within 24 hours of delivery. After we verify the damage situation, we will arrange a free re-shipment of the same product to you at no extra cost.
For orders confirmed as lost during transit by our logistics partner, we will either process a full merchandise value refund for you or arrange a free re-delivery, according to your personal preference after you submit a lost package report to us within 15 business days after the estimated dispatch delivery window.
In the rare circumstance that we incorrectly ship the wrong product to you, you can contact our support team immediately, and we will arrange a free pre-paid return label for the wrong item, and dispatch the correct ordered product to you with no extra charges required on your part.

We reserve the right to make necessary minor updates to this Shipping Policy to adapt to changes in our logistics partnership arrangements and applicable local regulatory requirements. All revised policy content will be published on the dedicated Shipping Policy page of our official website, with the updated effective date clearly displayed.